Episode 31

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Published on:

3rd May 2024

The 2024 Customer Success Draft | TDSU Ep. 4

Inspired by the NFL draft this past week, the boys conduct their own draft, customer success style.  Rob, JP, and Dillon name the individuals and communities in and around customer success that they want on their team.

 

Timestamps:

00:01:41 - Drafting from the Customer Success and Adjacent Spaces

00:03:12 - JP and Rob make the first and second overall picks in the Customer Success Draft

00:04:32 - The Three Buckets of RevOps: Seats, KPIs, and Interdepartmental Relationships

00:06:00 - Introducing the Vibe Master

00:07:38 - Round 2 Pick 4: The Woman with the Most Valuable Tactical Advice

00:09:11 - Building a Community in Customer Success

00:10:30 - The Customer Success Avengers

00:11:59 - Farewell and Thanks

 

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

 

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.