Episode 30

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Published on:

2nd May 2024

CSMs as the Heated Seats of the Corporate World | TDSU Ep. 3

Betsy Gilfillan joins the TDSU crew to chat about CUSTOMER OBSESSION.  What's wrong with the way we use the term today, and how can we turn the obsession into a superpower, and not the weakness that it is today?

 

Timestamps:

00:00 - Introduction and Smelling Like JP

01:32 - Understanding Customer Obsession

06:34 - Measuring Impact and Consistent Outcomes

07:41 - Building Relationships and Personalization

09:04 - Sky Netting Their Asses: Gathering Customer Information

10:09 - Curiosity and Focusing on the Customer

11:00 - Heated Seats: Providing Comfort and Value

11:25 - Conclusion and Farewell

 

📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com

 

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

 

👋 Connect with Betsy Gilfillan:

Betsy's LinkedIn: https://www.linkedin.com/in/betsyg/

Mentioned in this episode:

Matik

SundaySky

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.