Episode 36

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Published on:

9th May 2024

Customer Success Has a Leadership Problem | TDSU Ep. 8

Brad Davis of Success Panda drops a bomb on the TDSU guys: there are few great leaders in customer success.  The gang talks methods for upping our leadership game in the profession.

 

Timestamps:

00:00:00 - Introduction to The Daily Standup

00:01:31 - Leadership and Customer Success

00:02:50 - The Deficit in Leadership

00:04:03 - The Importance of Leadership and Mentorship

00:05:26 - The Impact of Good Leadership

00:06:45 - Serving the Team and Humility in Leadership

00:08:04 - Being Agile as a Leader

00:09:14 - Clarity and Direction in Leadership

00:10:28 - A Dad Joke

00:11:59 - Like, comment, and subscribe!

 

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

 

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

 

👋 Connect with Brad:

Brad's LinkedIn: https://www.linkedin.com/in/contactbraddavis/

Success Panda: https://www.successpanda.io

Mentioned in this episode:

Matik

SundaySky

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.