Episode 51

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Published on:

31st May 2024

Who wore it better? | TDSU Ep. 23

Rob, JP, and Dillon go forum-diving for the hottest customer success topic on the internet, and come up with a classic battle royale.

 

Timestamps:

00:00:00 - An optimist's point of view

00:01:39 - Does the structure work?

00:03:17 - Masterful negotiations

00:04:51 - Limiting future opportunities and layoffs

00:06:17 - The responsibility of the CS team

00:07:37 - Understanding business needs

00:08:57 - The trusted advisor game

00:10:20 - Follow the money!

00:13:04 - Like, comment, and subscribe!

 

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

 

Who wears it better?  Tell us your thoughts!

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

 

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

SundaySky

Matik

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.