Episode 50

full
Published on:

30th May 2024

White glove service is alive and well | TDSU Ep. 22

Stijn "Stino" Smet attributes much of his success to his white glove approach that he and his team employ.  Learn from him why he believes white glove service isn't going anywhere soon.

 

⏱️ Timestamps:

00:00:00 - Awkward Car Meeting

00:01:40 - Meeting your idols

00:03:22 - Value of personal connections

00:04:55 - Stino loves an in-person meeting

00:06:22 - Share your thoughts with TDSU!

00:07:40 - Networking in person leads to better results

00:09:08 - setting a date creates a sense of urgency

00:10:33 - Leaving a meeting with more work

00:11:57 - Ebook hate and contract renewals

00:13:29 - Like, comment, and subscribe!

 

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

 

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

 

👋 Connect with Stijn Smet:

Stino's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Mentioned in this episode:

SundaySky

Matik

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.