The Week That Was: January 28-February 3 '23 w/ Markus Rentsch
Markus Rentsch, the CS meme king, spends some time with us to wrap up the week that was, including why the QBR is so misused and misunderstood, the fate of ROI as a metric, and how CS has lost its way and can find it again.
Who is Markus Rentsch?
Links:
- Markus’s article: “How to operationalize customer value in 2023”
- Rachel Provan on the prerequisites to asking CS to lead expansion efforts
- Morika Georgieva: “Is it time to do away with ROI?”
- Dave Jackson’s book: Customer-Led Growth: A CEO's guide to building a B2B SaaS company
- CS Player(s) of the Week:
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This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn.
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