Fire Your Unprofitable Customers

Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a much-needed mental health checkpoint.

 

Who is Shari Srebnick?

• LinkedIn
• Forrester.com

 

Links:

• Greg Daines’ post on why those who focus on retention…sort of suck at retention (14:10)
• Shari’s post breaking down the correlation between revenue, EBITDA, Product Market Fit (PMF/ICP), and how CS can influence it all (19:53)
• Mental Health Resources
  • National Institute of Mental Health
  • CDC.gov - Resources for People Seeking Help
  • Gainsight’s Podcasts on Mental Health
    • Part One
    • Part Two
• CS Player(s) of the Week:
  • Jan Young, Rachel Provan, Jay Nathan, Bob London, Jeff Kushmerek
• Referrals and Recommendations:
  • Podcasts
    • Pod Save America
    • Smartless
    • Conan OBrien
    • Jon Stewart
  • Books
    • Surrender by Bono
    • The Storyteller by Dave Grohl
  • Shows
    • Somebody Feed Phil
    • My Next Guest Needs No Introduction with David Letterman

 

About this podcast:

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This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Find us on Instagram and TikTok at @lifetimevaluepodcast.

Mentioned in this episode:

SundaySky

Matik