Episode 183

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Published on:

6th Dec 2024

The Regifting Extravaganza #6: Dr. Mike Lee (previously aired Oct 23, '24)

Episode 124: Dr. Mike Lee is a CS traditionalist, and he has thoughts about the state of the industry.

⏱️ Timestamps:

00:00:00 - Intro

00:02:00 - Revenue focus: a customer success dilemma

00:04:31 - The happy medium or a needed firewall?

00:06:09 - Can sales enhance customer relationships?

00:08:00 - Trust first, then revenue follows

00:10:26 - The pressure of quotas in customer success

00:12:28 - The key to balancing rewards and retention

00:14:02 - Teaser: Dr. Mike's thoughts on commissions


📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com


🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/


👋 Connect with Dr. Mike Lee:

Mike's LinkedIn: https://www.linkedin.com/in/-mikelee/

Mentioned in this episode:

LTV Shop

Matik

SundaySky

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.