Reinvention: Necessary or Not? | TDSU Ep. 15
Antti Nevalainen hops on board to discuss what he believes most customer success folks get wrong: how and when to copy and paste.
Timestamps:
00:00:00 - Discovering the Customer Journey
00:00:52 - Designing the Customer Success Journey
00:01:40 - Building Processes Specific to the Company
00:02:29 - How to Become a Guest on the Show
00:03:13 - Finding the Right Balance in Building a Process
00:04:03 - Using Old Results for Research
00:04:52 - Discovering the Customer Journey
00:05:40 - Finding the Customer Journey
00:06:20 - Disclaimer and Contact Information
00:07:03 - Support and Engagement from Our Community
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Antti:
Antti's LinkedIn: https://www.linkedin.com/in/antti-nevalainen/
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