Episode 193

full
Published on:

17th Dec 2024

The Regifting Extravaganza #17: Anika Zubair (previously aired Sep 12, '24)

Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too.

⏱️ Timestamps:

00:00:00 - Intro

00:01:25 - Anika’s journey: 13 years in post-sales success

00:02:46 - Money matters in customer success

00:03:48 - A shift in mindset: revenue and CS

00:05:31 - Rob’s startup story: revenue from CS

00:08:05 - Manufacturing epiphanies: coaching for success

00:09:25 - Investing in CS coaching vs. sales training

00:11:14 - Impact-driven CS: revenue at the core


📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com


🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/


👋 Connect with Anika Zubair

Anika's LinkedIn: https://www.linkedin.com/in/anikazubair/

Mentioned in this episode:

LTV Shop

Matik

SundaySky

The Segment

Next Episode All Episodes Previous Episode

Listen for free

Show artwork for The Daily Standup

About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

Profile picture for Dillon Young

Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.