Episode 190

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Published on:

14th Dec 2024

The Regifting Extravaganza #14: Mohammed Alqaq (previously aired Jul 18, '24)

Mohammed Alqaq is the founder of Customer Success Middle East and eternal optimist. Amidst talk of AI taking over, Mo calls out the opportunities it may portend for the profession.

⏱️ Timestamps:

00:00:00 - What's next?

00:00:17 - Welcome to the Daily Standup

00:00:44 - Introducing Mohammed Alqaq

00:02:36 - What’s next in customer success?

00:03:14 - Leveraging AI and machine learning

00:03:52 - Holistic overview of customers

00:05:09 - Preparing data for AI

00:06:08 - Importance of clean data

00:07:27 - Power Rangers

00:09:11 - Optimism for CS evolution

00:10:25 - Future of automated CS tiers


📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com


🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/


👋 Connect with Mohammed Alqaq:

Mohammed's LinkedIn: https://www.linkedin.com/in/mohammedalqaq/

Customer Success Middle East: https://customer-success.me/

Mentioned in this episode:

Matik

SundaySky

LTV Shop

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.