Retention: Show Continued Value...or Get Fired by Your Customers
Customer Success pros...don't get fired by your customers! Watch now to learn how to reduce churn and maximize your customer's satisfaction with tips from Greg Daines, CEO of ChurnRX, as he shares what the data tells him about how best to serve your customers.
Chapters:
00:00:00 - Introduction to the Lifetime Value podcast
00:02:36 - The Ultimate Goal of Retention
00:04:48 - Customer Acquisition Cost and Retention
00:07:01 - Optimizing Subscription Revenue
00:09:07 - The Power of Customer Results and Consistent Improvement
00:11:17 - Retention Strategies and Churn Half-Life
00:13:24 - The Impact of Churn and Retention on Growth
00:15:14 - Understanding Churn and Customer Success
00:17:20 - Understanding the World from Your Counterpart's Eyes
00:19:37 - Thank You for Following Along
📺 Lifetime Value: Your Destination for Customer Success content
Show website: https://www.lifetimevalue.show
Youtube: https://www.youtube.com/@lifetimevalue
🤝 Connect with Dillon (host):
LinkedIn: https://www.linkedin.com/in/dillonryoung
👋 Connect with guests:
Greg Daines LinkedIn: https://www.linkedin.com/in/gregdaines/
Dave Epperly LinkedIn: https://www.linkedin.com/in/daveepperly/
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