Margaritas, and how to SIMPLIFY Customer Success | TDSU Ep. 2
The WONDERFUL Ornella Jacobs joins the boys from across the pond to urge the community to SIMPLIFY customer success.
Ornella Jacobs asks the community to quit it with the acronyms, the jargon, and the over-complication - let's get back to basics! Bonus: she shares the perfect method for making margaritas.
Timestamps:
00:00:00 - Introducing the Daily Standup
00:01:36 - Simplifying Customer Success
00:03:03 - Simplifying Processes for Better Scalability
00:04:24 - Making Customer Success Accessible
00:05:37 - The Influence of Hospitality in Customer Success Strategy
00:06:49 - The Importance of Limes in the Recipe
00:08:04 - Simplifying the role of the CSM
00:09:31 - Maximizing Customer Calls for Better Results
00:10:51 - Wrapping up with Ornella
00:12:11 - Like, Subscribe, and Comment!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with guest:
Ornella's LinkedIn: https://www.linkedin.com/in/ornella-jacobs/
Mentioned in this episode:
