Growth at all costs is DEAD! Customer Success will be the future.
Jan joins Dillon to recap the week that was and the most important topics in Customer Success, including discussions around what skills it takes to be in CS and the shift away from growth-at-all-costs and towards sustainable strategies.
Who is Jan Young?
- Email: jan@thesuccessleague.io
- The Success League
- Jan's charity of choice: Homeboy Industries
Links:
- Liz Lee, Valuize, and "Value-Based Outcomes"
- Tony Ulwick's Jobs to be Done
- Mohammed Alqaq interviews Rav Dhaliwal for Customer Success Middle East
- Chris Hicken's LinkedIn post on CS teams enabling their colleagues with "customer value data"
- Kevin Chiu's LinkedIn post calling for a shift to sustainable growth, away from growth at all costs
- Jason Lemkin's article: "Your Customer Success Team Probably Really Are Just Gap Fillers"
Jan's list of referrals (including alllll of those Slack channels):
- CS Office Hours
- Customer Success Leadership Network
- CS In Focus
- Thrive Network
- Women in Custom
Mentioned in this episode:
