Episode 24

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Published on:

7th Dec 2023

Episode 24: What's a CS?

Welcome to Season 2 of the Lifetime Value show, your destination for Customer Success content.

In this new season of LTV, we talk with just 9 guests about all the burning questions in CS in an effort to see each issue from all angles.  Join us as we explore the infinitely multi-faceted nature of Customer Success.

In this first episode, Dillon starts with a history lesson - what, exactly, *is* Customer Success?  Where did it begin?  And what has it become?

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This season of Lifetime Value is sponsored by The Segment, a new kind of Customer Success newsletter bringing you the latest news, analysis, and references only true Lifers will know.  Subscribe today by clicking www.lifetimevaluemedia.com or send us an email at subscribe@lifetimevaluemedia.com.

Season 2 Guests: Kristi Faltorusso, Greg Daines, Dan Ennis, Alex Turkovic, Jeff Kushmerek, David Epperly, Mohammed Alqaq, Rachel Provan, & Stijn Smet

Mentioned in this episode:

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About the Podcast

The Daily Standup
Delivering fresh new customer success ideas every single day.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.

The Lifetime Value Media network is your destination for customer success and go-to-market content.

About your host

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Dillon Young

Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.

Dillon founded Lifetime Value in 2023 with the vision of delivering entertaining, educational, and non-biased content to this exciting profession *without* selling (gasp) an ebook.

So far, so good.