Deleting the Handoff | TDSU Ep. 12
Matt Evans, founder of Prescriptive Outcomes, thinks handoffs are really something else entirely: hand-me-downs. How can your go-to-market team tighten up the hand-off or delete it entirely? Matt gives the guys his take.
Timestamps:
00:00:00 - Delete the Handoff
00:01:42 - Sales to CS Handoff Issues
00:03:04 - Eliminating Handoffs: Creating Revenue Pods
00:04:33 - The Importance of Alignment in Sales and Customer Success
00:05:46 - Using Pods in Customer Segmentation
00:07:16 - Segmenting Sales and Customer Success
00:08:47 - Aligning Results with Customers
00:10:17 - Aligning Sales and Customer Success
00:11:41 - Removing Silos for Sales and Customer Success
00:13:07 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Matt Evans:
Matt's LinkedIn: https://www.linkedin.com/in/evans-matt/
Mentioned in this episode:
